Dynamics 365 Customer Insights is Microsoft's customer data platform (CDP) that allows you to combine data from multiple sources to generate unified customer profiles. By bringing together transactional data, behavioral data and demographic data, the platform can create a 360-degree view of customers. Unifying and understanding customer data provides valuable insights to create an exceptional customer experience and to build long-term customer relationships. Become customer-centric for real!

With Customer Insights you can:

• Understand your customers by unifying and enriching data into unified customer profiles
• Using your customer data to create better personalised customer experiences
• Enrich your customer profiles with data from other and third-party sources.
• Orchestrate customer journeys in real time
• Improve loyalty and build long-lasting relationships

We help you with:

• Evaluate whether Customer Insight is the right solution for you and your needs
• Procure a solution that works for you
• Implement Customer Insight in your business
• Integrate and structure data sources with Dynamics and Dataverse.
• Connect to third-party sources and social media platforms.

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