Service level

ServiceMax is a company that offers cloud-based solutions for Field Service Management, built on top of the Salesforce platform. The platform is designed to help companies manage the entire process of field service operations, from scheduling service technicians and distributing products to billing and analyzing operations.

Some of the features of ServiceMax include:

1. Work Orders Management: ServiceMax offers tools to create, assign and track work orders. This helps field service organizations manage their processes more efficiently.
2. Scheduling and distribution: The platform includes features to automatically schedule service agreements and dispatch technicians based on factors such as registered skills, location and availability. With their own ServiceBoard, planning, scheduling and dispatching becomes easy and transparent.
3. Mobile app: ServiceMax provides mobile solutions that allow field technicians to access all the information they need while on the job, including customer work order information, customer history and service manuals. For services where you don't have network access, the app works just as well offline as online.
4. Inventory management: Keeping track of parts and inventory is crucial in field service operations. ServiceMax offers tools for inventory visibility and management.
5. Contract management: The platform also offers functions to manage service contracts and guarantees.
6. Analytics and reporting: ServiceMax offers analytics tools to assess performance, track key performance indicators, and make data-driven decisions.

ServiceMax is primarily used in industries where field service management is a critical component, such as manufacturing, energy and healthcare.

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